Privacy Policy

Effective Date:April 14, 2025

Introduction

Welcome to The Drone Centre (FEDS Trading FZE) (“TDC”, “we”, “our”, or “us”), based in Dubai, United Arab Emirates. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit store.thedronecentre.ae.

Information We Collect

We may collect the following types of data:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.
  • Account Details: Login credentials, purchase history, support requests.
  • Transaction Data: Payment details, order and delivery information.
  • Technical Information: IP address, browser type, device ID, operating system.
  • Usage Data: Pages visited, time spent on the Site, and clickstream data.
  • Cookies and Tracking: See Section 7 for cookie details.

How We Use Your Data

Your personal data may be used to:

  • Process and deliver orders and manage payments;
  • Communicate with you about your account or transactions;
  • Provide customer support and service updates;
  • Improve our Site, services, and customer experience;
  • Ensure compliance with UAE laws, including drone registration (MOIAT);
  • Send you marketing communications if you have opted in.

Sharing Your Data

We may share your personal data with:

  • Service Providers such as delivery companies, payment processors, IT support;
  • Regulatory Authorities including GCAA, DCAA, MOIAT if required by law;
  • Business Transfers in the event of merger, acquisition, or reorganisation;
  • Legal Obligations when necessary to comply with UAE laws and regulations.

Data Protection & Security

We implement appropriate technical and organisational measures to secure your personal data against unauthorised access, loss, misuse, or disclosure.

Your Rights

You may have the right to:

  • Access, update or delete your personal data;
  • Withdraw consent at any time;
  • Object to or restrict processing;
  • Lodge a complaint with the UAE Data Office or relevant authority.

Cookie Preferences

Our Site uses cookies and similar technologies to improve user experience and analyse website performance.

Types of Cookies We Use:

  • Essential Cookies: Necessary for core functionality like checkout.
  • Performance Cookies: Help us understand how visitors interact with the Site.
  • Functional Cookies: Remember your preferences and settings.
  • Marketing Cookies: Used to deliver relevant ads.

You can manage your cookie preferences by adjusting your browser settings or using our cookie consent banner when you first visit the Site. You can also revisit your cookie choices at any time via the footer “Cookie Preferences” link.

Data Retention

We retain your data for as long as needed to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

Children’s Privacy

Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Updates to this Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the new effective date. Continued use of our Site indicates acceptance of the changes.

Contact Us

  • The Drone Centre (FEDS Trading FZE)
    Dubai Silicon Oasis, Dubai, UAE
  • Email: support@thedronecentre.ae
  • Website: store.thedronecentre.ae

By using our Site, you agree to this Privacy Policy and the use of cookies as described.